Delivery & Returns

Shipping & Returns

TwistedEnvy.com delivers worldwide. All shipping costs are detailed below.

UK

Twisted Envy offers you a choice when it comes to delivering your order in the UK via Royal Mail. We are pleased to offer free delivery to all UK mainland addresses on all orders over £30. For orders below this our shipping costs are as follows:

Twisted Envy cannot take any responsibility for delays once the parcel has left our offices. If for any reason the package is unable to be delivered, a note will be left by the Post Office. You will be able to collect the package from your nearest Royal Mail sorting office or you can call your local delivery office and arrange an alternative delivery date. The Post Office will keep packages for up to 5 working days after which time it will be returned to Twisted Envy if not collected. All of our parcels are labelled with the return address. 

OVERSEAS

Twisted Envy offers overseas postage worldwide where available. This is sent via Royal Mail. We offer tracked parcels for an extra charge.

Any queries regarding deliveries please email info@twistedenvy.com

Returns

Twisted Envy offers a 100% guarantee that if you are in any way dissatisfied with the product you have ordered we will exchange them or give you a full refund, provided that they are returned to us in the original condition and packaging within 14 days of date of purchase.

If you are returning items please fold the items carefully and make sure they are properly packaged. Please note the refund will not include delivery costs. Our returns period is from when you order the goods and any returned items must be received by us within this time.

For all customers, returns are the responsibility of the customer until they are received by Twisted Envy. We recommend that returns are sent using a trackable delivery service.

Please return the items with an accompanying note indicating which items you are returning and stating whether you would like an exchange or refund. Please also indicate the reason for the refund or replacement. Please note your order number, name and address within in the package. All order details can be found in the order history section of your account on our website.

Take your parcel to your nearest Post Office and please obtain a Proof of Posting Certificate (available free from the Post Office) for all returns, so that we can complete your request in the event of items being lost in transit. You should keep this Certificate until you have received your refund or replacement.

Refunds will be credited back to you via your original payment method. You will receive notification of the refund via e-mail as soon it has been processed.

Exchanges are processed and dispatched as soon as possible and are free of charge. If your exchange is urgent, please contact us by email or telephone so that we can check availability and hold the required item(s) for you. Packages will be sent Standard Royal Mail 1st Class Service unless requested otherwise by you. An additional postage charge will be made in these circumstances.

Return of Faulty Goods

If you believe the goods we have supplied to you are faulty, you should alert us by email to returns@twistedenvy.com at the earliest opportunity, explaining what you believe is the problem and stating the original order number. We will investigate the fault and contact you to agree the most appropriate resolution.

Returns period

In line with the EU Distance Selling Directive (April 2005 update) we provide all customers with a 7 day cooling-off period following receipt of goods and an unconditional right to cancel their order during this period. This does not affect your statutory rights.

Out of stock items

In the event that your ordered or exchanged item is out of stock we will contact you immediately to discuss alternative options.

Further information

If you would like further information on our returns policy please contact our Customer Services Team by e-mail at returns@twistedenvy.com